Job Purpose:
YOOCHA MATCHA® is a dynamic matcha supplier for 800+ cafes & speciality coffee shops across GCC. We're looking for an enthusiastic individual to play a key role in fostering positive client relationships, managing sales processes, and ensuring seamless coordination between clients and the sales team.
Job Responsibilities:
- Serve as the main point of contact for clients, maintaining regular communication to ensure satisfaction and retention.
- Handle client inquiries, resolve concerns, and address any product-related or service issues in a timely and professional manner.
- Collaborate with the sales team to ensure timely order processing, delivery, and customer satisfaction.
- Maintain an accurate and up-to-date sales pipeline in the CRM, tracking all sales activities.
- Oversee client order fulfilment, handling order processing, payment coordination, delivery tracking, and post-purchase client support.
- Produce weekly and monthly sales reports, monitoring key metrics like orders, revenue, and new clients.
- Manage the CRM database, ensuring accurate and up-to-date client information.
- Assist the sales team with prospecting, lead generation, and follow-up activities.
Requirements:
- Bachelor's degree in Business Administration or a related field;
- At least 1 year of experience in a sales support or coordination role;
- Fluent in English and Arabic; both written and verbal;
- Strong teamwork, organizational, and customer service skills;
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint);
- Familiar with customer relationship management (CRM) systems;
- 10-key touch typing and reporting skills;
- Currently in UAE and ready to start immediately.
Job Types: Full-time, Permanent
Pay: AED5,000.00 per month
Education:
- Bachelor's (Preferred)
Experience:
- Sales: 2 years (Preferred)
Language:
- Arabic (Required)
Location:
- Dubai (Preferred)