Hill International, with more than 3,200 professionals in 100+ offices worldwide, provides program management, project management, construction management, and other consulting services to clients in a variety of market sectors. Hill has participated in over 10,000+ project assignments with a total construction value of more than $600 billion. We are the 4th largest project and construction management firm in the U.S., as featured in Building Design + Construction magazine. We are also ranked the 6th largest overall U.S. construction management firm by Engineering News-Record magazine. For more information on Hill, please visit our website at www.hillintl.com.
Area Supervisor is responsible to provide an inspection regime to monitor and audit activities for compliance to the soft services contract SLA/KPI requirements as well as guidance to achieve the required standards.
General Description of Role and Responsibilities:
- Ensuring the service providers are providing adequate equipment and that it is in good condition
- Overseeing correct storage and safekeeping of the service providers equipment.
- Ensuring Service Providers manpower is competent and wearing proper safety Gear and uniform
- Monitoring the service providers team members to ensure the highest degree of end-user satisfaction.
- Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public areas prior gate opening.
- Ensuring service providers are upholding the highest standards of cleanliness, safety, and conduct.
- Manage the daily activities of the service providers to include appropriate street sweeping and cleaning of all districts.
- Investigates complaints regarding cleaning service and equipment and takes corrective action.
- Develop and implement service delivery standards and ensure compliance.
- Monitor and evaluate the performance of service providers and contractors.
- Ensure high levels of customer satisfaction by addressing concerns and feedback promptly.
- Serve as the primary point of contact for soft services-related issues.
- Track expenses and ensure cost-effective service delivery without compromising quality.
- Conduct regular performance reviews and audits of vendors.
- Ensure compliance with health and safety regulations.
- Identify areas for improvement and implement changes to enhance service delivery.
- Utilize technology and innovative solutions to optimize soft services
Qualifications, Experience, Knowledge, and Skills:
- Diploma in Engineering or equivalent.
- Minimum 5 years professional experience in facility management
- Experience in facility management or operational services is added advantage
- Excellent communication skills
- Has valid UAE driving license