Company Description
Assistant Guest Relations Manager (Turkish Speaker)
An exciting opportunity has arisen for a Assistant Guest Relations Manager to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Job Description
We are seeking an enthusiastic and customer-oriented Assistant Guest Relations Manager (Turkish Speaker) to join our luxury hotel in Dubai, United Arab Emirates. In this role, you will be responsible for ensuring exceptional guest experiences, managing guest inquiries, and overseeing the guest relations team to maintain our high standards of service excellence.
- Assist the Guest Relations Manager in daily operations and team management
- Handle VIP guest arrivals, stays, and departures, ensuring personalized service
- Resolve guest complaints and issues promptly and professionally
- Coordinate with other departments to fulfill guest requests and maintain satisfaction
- Train and mentor guest relations staff to uphold service standards
- Manage guest feedback and implement improvements based on insights
- Oversee loyalty programs and guest retention initiatives
- Conduct regular team meetings and performance evaluations
- Assist in developing and implementing guest service policies and procedures
- Ensure compliance with UAE hospitality regulations and standards
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 3-5 years of experience in guest relations or customer service in a luxury hotel setting
- Fluency in Turkish and English, both written and spoken
- Strong interpersonal and communication skills with a customer-focused mindset
- Proven ability in problem-solving and conflict resolution
- Cultural sensitivity and awareness to cater to diverse international clientele
- Proficiency in hotel management software and systems
- Experience in team leadership and mentoring
- Excellent organizational and time management skills
- Ability to work flexible hours, including weekends and holidays
Preferred Qualifications:
- Additional language skills, particularly Arabic
- Experience working in a multi-cultural environment
- Knowledge of UAE hospitality standards and regulations
- Certifications in hospitality management (e.g., Certified Guest Service Professional)
Additional Information
Your team and working environment:
Rixos The Palm Dubai Hotel & Suites is a multi-awarded family beach destination situated on the iconic Palm Jumeirah Dubai.
At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos The Palm, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!