Assistant Spa Manager

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.

Job Description

How does your working day look like …

• Supervise and manage spa staff, including aestheticians, massage therapists, receptionists, and cleaning staff.
• Create and manage staff schedules to ensure adequate coverage during peak times and efficient operation during slower periods.
• Provide training for new and existing staff to maintain high service standards and keep them updated on the latest techniques and industry trends.
• Build and maintain positive relationships with clients, addressing their concerns and ensuring a high level of customer satisfaction.
• Oversee front desk operations, ensuring a smooth check-in and check-out process, handling reservations, and addressing client inquiries.
• Monitor and manage spa inventory, including skincare products, oils, and other consumables.
• Plan and execute marketing strategies and promotional events to attract new clients and retain existing ones.
• Monitor and drive sales goals, encouraging upselling of services and products.
• Ensure that all spa equipment is in good working order, coordinating repairs or replacements as necessary.
• Maintain a clean and organized spa environment, adhering to health and safety standards.
• Monitor and maintain high standards of service quality, providing feedback and guidance to staff as needed.
• Ensure the spa complies with all local health and safety regulations.
• Keep accurate records of spa services, financial transactions, and employee performance.
• Generate regular reports on spa performance for upper management.
• Handle customer complaints or staff conflicts in a professional and effective manner.
• Make informed decisions on matters related to staff, services, and overall spa management.
• Stay informed about industry trends, new treatments, and technologies, and implement changes to keep the spa competitive.

Qualifications

Your personality counts more than your CV …

• You have 3-5 years of experience in similar role of Head Spa therapist, knowledge of local market, experience in hospitality.
• Proficiency in Microsoft Office suite and computer skills.
• Previous experience in spa therapy would be recommended.
• Knowledge of driving revenue and ensuring maximum efficiency of the booking channels.
• Guest Service Excellence

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...