Bike Rider

Job title: Delivery Rider

Location: UAE

Reporting to: Team leader / Captain

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. Noon is a leading provider of reliable and timely delivery services to customers' doorsteps. We are committed to providing a seamless and excellent customer experience. As a Delivery Rider, you will play a vital role in ensuring timely and accurate deliveries to our customers. You will be responsible for transporting goods across UAE while adhering to the rules of the road and company safety protocols. This position requires a highly organized individual with a strong commitment to customer satisfaction, safety, and efficiency.

Key Responsibilities:

• Deliver Orders: Ensure the safe and timely delivery of groceries, food, and other products to customers, following assigned routes and schedules.
• Route Planning: Plan and optimize routes for efficient and timely deliveries while considering traffic conditions, distance, and delivery deadlines.
• Customer Interaction: Maintain a professional, friendly, and courteous demeanor when interacting with customers during deliveries, ensuring a positive experience.
• Safety Compliance: Follow all traffic rules and regulations (RTA rules) while riding on public roads, highways, and other routes. Adhere to company safety protocols, including wearing the appropriate safety gear (helmet, reflective vests, etc.).
• Vehicle Maintenance: Ensure the delivery vehicle is in good working condition. Perform basic checks (fuel, tire pressure, brakes, etc.) before starting the route.
• Real-Time Updates: Provide real-time updates to the operations team regarding delivery progress, any delays, or issues encountered during the route.
• Time Management: Manage delivery time effectively ensuring orders arrive on time and in excellent condition.
• Problem Solving: Handle any issues such as road closures, delays, customer complaints, or product issues in a calm and professional manner.
• Compliance with Regulations: Always comply with RTA regulations, traffic signs, and road safety rules, especially when riding on highways or through high-traffic areas.

What you’ll need?

• Experience: Prior experience as a delivery rider or in a similar role is preferred.
• License: A valid UAE motorbike license. Renewal, if required, will be the responsibility of the rider.
• Knowledge of Roads: Familiarity with local routes, roads, highways, and traffic patterns in the delivery area.
• Communication Skills: Ability to communicate clearly with customers and team members.
• Customer Service Skills: Friendly, polite, and able to handle customer inquiries or complaints with professionalism.
• Physical Stamina: Ability to ride for extended hours, lift and carry heavy items, and maintain focus during long shifts.
• Smartphone Skills: Ability to use a smartphone app for tracking deliveries, navigation, and communication purposes.
• Safety Consciousness: Strong awareness of safety rules and procedures while riding, especially on busy roads and highways.
• Time Management: Ability to efficiently manage time and prioritize tasks during high-pressure periods.
• Problem-Solving: Quick decision-making skills when faced with roadblocks or unexpected challenges.
• Knowledge of Traffic Laws: Strong understanding of RTA (Road Traffic Authority) rules, highway safety guidelines, and driving etiquette.
• Flexibility: Willingness to work in varying weather conditions and during week offs or holidays and extended hours, if needed.

Challenges of Timely Deliveries and Adherence to RTA Rules:

• Traffic Congestion: Certain areas can experience heavy traffic, especially during peak hours. Riders must navigate these areas efficiently without violating traffic laws while ensuring timely deliveries. Managing time in these conditions requires excellent route planning and situational awareness.
• Weather Conditions: Inclement weather can significantly affect delivery times and rider safety. Riders need to be prepared with the appropriate gear and adapt their riding speed to ensure safety while trying to maintain delivery schedules.
• Highway Riding: Riding on highways presents unique challenges such as high-speed traffic, large vehicles (trucks, buses), and potential hazards (accidents). Adhering to RTA rules becomes crucial in these environments to ensure safety while still striving to meet delivery deadlines.
• Navigating Zones: Unexpected road closures, accidents, or construction zones can disrupt planned delivery routes. Riders must think quickly and adapt to changes while still delivering on time. This requires both good local knowledge and the ability to use GPS and traffic apps effectively.
• Fatigue and Physical Strain: Long hours of riding can lead to fatigue, which can impact reaction times and decision-making. Riders must maintain focus and adhere to safety guidelines to reduce the risk of accidents, especially on highways.
• Customer Expectations vs. Delivery Realities: Customers may expect deliveries to arrive at a specific time window, but unforeseen delays (traffic, weather, etc.) can make it challenging to meet these expectations. Clear communication and proactive problem-solving are essential to ensure customer satisfaction despite delays.

Physical Demands:

• Prolonged periods of riding.
• Lifting, carrying, and unloading deliveries.
• Exposure to various weather conditions (heat, cold).

Job Type: Full-time

Application Question(s):

• Are you currently in UAE ?

License/Certification:

• UAE Bike License (Required)

Location:

• Dubai (Preferred)