Core Responsibilities
- Workflow Mapping & Optimization
- Analyze current business processes
- Identify inefficiencies and bottlenecks
- Redesign workflows for efficiency and scalability
- AppSheet Development
- Build, customize, and maintain apps in AppSheet (or other no-code platforms)
- Automate approvals, reporting, and data entry
- SOP Documentation
- Write clear step-by-step SOPs for each process
- Standardize formats and make them accessible to staff
- KPI Design & Monitoring
- Define measurable KPIs for departments/projects
- Build dashboards or reports for management
- Change Management
- Train employees on new workflows/apps
- Ensure adoption and continuous improvement
Skills Needed
- Process Mapping Tools (Lucidchart, Visio, Miro, BPMN notation)
- No-Code Platforms (AppSheet required, plus knowledge of Airtable, PowerApps, or Zoho Creator is a bonus)
- Project Management (Agile basics, Jira/Trello/ClickUp)
- Data Analysis & Reporting (Excel/Google Sheets advanced, BI dashboards helpful)
- Technical Writing (for SOPs)
- Change Management & Communication (to align staff and management)
Education & Background
- Education:
- Bachelor’s degree in Business Administration, Industrial Engineering, Information Systems, or Operations Management
- Master’s is optional, not required
- Experience:
- 3–5 years in business process improvement, operations, or digital tools implementation
- Prior exposure to ERP/CRM systems is a plus
- Hands-on with AppSheet or similar platforms
Relevant Certifications
- Lean Six Sigma (Green Belt or Black Belt) → process efficiency
- Business Process Management (BPM) Certification
- Google AppSheet Certification (Google offers training)
- Project Management (PMP, PRINCE2, or Scrum Master) → nice-to-have, especially if senior
- Change Management Certification (PROSCI, ADKAR) → if role is transformation-focused
Job Type: Full-time
Application Question(s):
- Willing to join immediately
- Okay to relocate
Education:
- Bachelor's (Required)
Experience:
- Business process improvement, operations: 3 years (Required)