Job description
Work Location : Abu Dhabi, Shahama
Work Timings : Day Shift
Work Week : Monday to Saturday
Off Days : Sunday
Roles and Responsibilities
- Handle both inbound and outbound calls professionally, ensuring prompt and effective resolution of customer inquiries.
- Accurately document all customer interactions in the CRM system to maintain up-to-date records.
- Identify, prioritize, and escalate issues that require further attention to ensure timely resolution.
- Provide customers with clear, detailed information about products and services, helping them make informed decisions.
- Use strong problem-solving abilities to address complaints and offer suitable solutions.
- Maintain an in-depth understanding of products and services to confidently answer customer questions.
- Meet individual and team performance goals, contributing to the overall success of the call center.
- Build and sustain positive relationships with customers, fostering satisfaction and long-term loyalty.
- Collaborate with team members to exchange knowledge, insights, and best practices, driving overall team performance.
Desired Candidate Profile
- A Bachelor's degree in a relevant field, demonstrating a strong foundation in customer service principles.
- At least 2 years of experience in a call center or customer service role, with a proven track record of success.
- Certification in customer service or related fields is highly preferred, showcasing a commitment to ongoing professional growth.
- Experience in the telecommunications or e-commerce sectors is preferred, bringing relevant industry expertise.
- Proficiency in English is mandatory.
Job Type: Full-time
Pay: Up to AED5,000.00 per month
Job Types: Full-time, Permanent
Pay: AED5,000.00 per month
Application Question(s):
- Salary for this role is AED 5000 Are you ok with that?
- Are you ready to work in Shahama ,Abu Dhabi ?
Experience:
- Call center : 2 years (Required)
Location:
- Abu Dhabi (Required)
Application Deadline: 10/06/2025