Job Summary:
The Collection Officer is responsible for recovering outstanding debts from customers through various collection methods, including phone calls, emails, and face-to-face visits. This role ensures that payments are collected on time while maintaining professionalism and a strong customer service approach.
Key Responsibilities:
- Contact delinquent customers via telephone, email, and in-person visits to recover outstanding payments.
- Conduct field visits to customers’ premises to discuss payment issues and negotiate payment plans.
- Build and maintain positive relationships with customers while firmly ensuring debt recovery.
- Monitor assigned accounts to identify overdue payments and take appropriate action.
- Investigate and resolve payment discrepancies or disputes in collaboration with internal departments.
- Maintain accurate and detailed records of all collection activities, including field visits and customer interactions.
- Prepare daily/weekly/monthly reports on collection status and activities.
- Follow company and legal protocols when dealing with non-cooperative or absconding customers.
- Recommend accounts for escalation, legal action, or write-off where appropriate.
- Ensure all collections comply with relevant laws and ethical standards.
Job Type: Full-time