About Salar Khan Tourism:
At Salar Khan Tourism, we specialize in crafting unforgettable travel experiences across breathtaking destinations. Whether it’s cultural tours, adventure expeditions, or custom itineraries, we’re passionate about connecting people with the beauty and heritage of our region. We're looking for a Customer Care and Social Media Officer who shares our love for travel and dedication to exceptional service.
Role Overview:
As the Customer Care and Social Media Officer, you will be the voice of Salar Khan Tourism—both in direct communication with our clients and on our social media channels. You’ll help travelers with inquiries and bookings, resolve issues with professionalism, and create engaging content that brings our brand to life online.
Key Responsibilities:Customer Care (60%)
- Respond promptly to customer inquiries via phone, email, WhatsApp, and social media.
- Provide detailed information about tours, packages, availability, pricing, and travel tips.
- Handle booking requests, special requirements, and follow-up support after trips.
- Address and resolve customer complaints with a calm, solution-oriented attitude.
- Maintain accurate records of customer interactions and feedback for continuous improvement.
Social Media (40%)
- Manage Salar Khan Tourism’s accounts on Instagram, Facebook, TikTok, and other platforms.
- Plan, create, and schedule engaging content that showcases destinations, traveler experiences, and tour highlights.
- Respond to comments, DMs, and mentions in a timely and friendly manner.
- Stay up to date with social media trends to keep our content fresh and relevant.
- Monitor analytics and prepare monthly reports on performance, growth, and engagement.
Requirements:
- 1–2 years of experience in customer service or social media (tourism or hospitality preferred).
- Excellent communication skills in English (additional languages are a plus).
- Confident in using social media management tools (e.g., Meta Business Suite, Buffer, Later).
- Friendly, professional, and solution-focused attitude.
- Ability to multitask and work both independently and as part of a team.
Preferred Qualifications:
- Degree or diploma in Tourism, Marketing, Communications, or a related field.
- Familiarity with CRM or booking platforms (e.g., TrekkSoft, Zoho).
- Basic design or video editing skills (e.g., Canva, CapCut).
- Passion for travel, culture, and delivering top-tier guest experiences.
What We Offer:
- Competitive salary and performance-based incentives.
- Career growth opportunities in a dynamic and growing tourism company.
- Travel perks and discounts on Salar Khan Tourism packages.
- A friendly, collaborative team environment.
- Flexible working hours (based on role requirements).
Job Type: Full-time
Pay: AED3,000.00 - AED3,800.00 per month