Job Description: Call Center Agent – Meal Plan Customers & Subscriptions
Overview
We are seeking a dedicated and customer-focused Call Center Agent to join our team. In this role, you will be the primary point of contact for our meal plan customers, handling inquiries, subscriptions, and service-related requests with professionalism and care. Your efforts will ensure a seamless customer experience, supporting our mission to deliver healthy, delicious meal plans across the UAE.
Key Responsibilities
- Customer Support: Respond promptly and courteously to customer inquiries via phone, email, and WhatsApp regarding meal plans, subscriptions, and services.
- Subscription Management: Assist customers with subscribing, renewing, modifying, or canceling meal plans, ensuring accurate updates in the system.
- Order Assistance: Guide customers through the ordering process, including menu selections, dietary preferences, and delivery schedules.
- Issue Resolution: Address customer concerns, such as delivery issues or menu adjustments, coordinating with relevant teams (e.g., kitchen or logistics) to resolve them efficiently.
- Feedback Collection: Gather and document customer feedback, sharing insights with the team to improve services and maintain high satisfaction levels.
- Upselling Opportunities: Promote additional meal plans, add-ons, or special offers to enhance customer experience and drive sales.
- Data Accuracy: Maintain accurate customer records, including contact details, preferences, and order histories, in our CRM system.
- Collaboration: Work closely with nutritionists, kitchen staff, and logistics partners to ensure seamless service delivery.
- Compliance: Adhere to company policies, data protection regulations, and food safety guidelines when handling customer interactions.
Qualifications & Skills
- Experience: Minimum 1–2 years in a customer service or call center role, preferably in the food, hospitality, or subscription-based industry.
- Communication: Excellent verbal and written communication skills in English; proficiency in Arabic is a plus.
- Customer Focus: Strong ability to empathize with customers, resolve issues diplomatically, and maintain a positive attitude.
- Technical Skills: Familiarity with CRM systems, order management platforms, and basic MS Office tools.
- Problem-Solving: Ability to think on your feet and handle customer concerns with efficiency and professionalism.
- Teamwork: Collaborative mindset to work with cross-functional teams to meet customer needs.
- Adaptability: Comfortable working in a fast-paced environment and managing multiple tasks.
- Knowledge: Basic understanding of dietary preferences (e.g., vegan, gluten-free, high-protein) is an advantage.
Job Type: Permanent
Pay: AED3,000.00 - AED4,000.00 per month
Application Question(s):
- Are you ok to work from our Mussafah, Abu Dhabi Office?
- Which Visa are you currently on? Until when is it valid?
Experience:
- Call Center: 1 year (Required)