Job Description
- Provide world class customer service by managing the rentals and returns process, in compliance with company policies and procedures
- Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
- Resolve customer issues and concerns professionally using effective customer service techniques
- Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
- Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
- Achieve personal sales goals while supporting the goals of the team
- Qualify and process customer rentals with accuracy and attention to detail
- Open close rental agreement on crm system
- Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
- Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
- Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
- Keep work area organized and free of clutter
Job Type: Full-time
Pay: From AED3,000.00 per month
Experience:
- customer service: 1 year (Required)
- car rental: 1 year (Required)
Language:
- fluent englsh (Required)