The purpose of this position is to promote and improve customer service excellence, handle customers’ complaints and ensure a safe, secure and clean environment for customers and staff.
MAIN RESPONSIBILITIES
- Promoting and improving customer service excellence.
- Conduct customer service satisfaction survey and analyse the needs and expectations of customers.
- Cooperate with business partners.
- Handle customers’ complaints.
- Handle customers’ requirements and enquiries by telephone, fax and email.
- Ensure a safe, secure and clean environment for customers and staff.
- Ensure the company strategies and quality systems are followed.
- Report and solve faults and problems according to company procedure.
- Perform and carry out other duties as instructed / directed by the Assistant Manager Customer Experience and Planning & Performance Manager.
KEY SKILLS
- Proficient in spoken and written English and or Arabic.
- Active listening.
- Attentive to details and able to multitask.
- Good interpersonal and communications skills at all levels.
EXPERIENCES
- A minimum of 2 years of work experience in a relevant field.
- Strong background in transport or services industry is highly preferable.
EDUCATIONNAL QUALIFCATIONS
Ideally a degree or high diploma holder in any discipline.