Location: Dubai
Job Type: Full-time
Start Date: Immediately
Are you passionate about delivering top-tier customer experiences in the fast-paced world of e-commerce? Do you have a strong background in digital marketplaces like Amazon, Noon, or similar platforms? We are looking for a Customer Support Agent who is not only experienced but also forward-thinking and motivated to help shape the future of customer service.
About us
We play a critical role as a strategic marketing partner and consulting business for established e-commerce companies. We excel at developing profitable marketing ideas, implementing strategic digital performance sales processes and providing comprehensive consulting services aimed at boosting e-commerce companies digital marketing channels to the highest possible level. In this way, we enable our clients to realize an exceptionally strong return on their marketing investments and transform their business models even more radically.
Your Profile
- 2–3 years of proven experience in customer support within the e-commerce or online marketplace industry
- Deep understanding of customer service best practices and e-commerce operations
- Experience with major platforms like Amazon, Noon, or similar
- Leadership, communication, and problem-solving skills
- Organized, self-motivated and proactive, someone who can work independently and drive projects forward
- Interest in AI tools and a desire to explore how they can be used to improve support efficiency and customer experience.
Your Responsibilities
- Develop and execute strategies to enhance customer support across the e-commerce lifecycle
- Drive operational excellence in user support, focusing on improving user satisfaction and increasing customer lifetime value
- Establish and monitor key performance indicators (KPIs), using data to identify areas for improvement and implement innovative solutions
- Lead initiatives to integrate AI tools and automation into support processes, boosting efficiency and customer satisfaction
- Collaborate with internal teams (Product, Operations, Sales) to ensure seamless user journeys and consistent service quality
- Act as a leader and take initiative, we value individuals who bring ideas, own their role, and help others succeed
Bonus Points If You:
- Have experience implementing or working with AI in customer support settings
- Have led or contributed to customer support strategy development
- Thrive in a dynamic, growing company where innovation and initiative are encouraged
What We Offer
- Flat hierarchies and short decision-making processes
- A dynamic and motivated team that supports each other and is passionate about technology
- Challenging and interesting tasks in a young and international environment
- A modern office with a view over the sea
- Modern and up-to-date equipment
- Performance-related remuneration
- Diverse and challenging projects that continuously challenge and expand your skills
- Regular training opportunities to keep your knowledge up to date
- Flexible working hours with the possibility of working from home
Are You Interested?
If we have convinced you, apply online now, stating your salary expectations and earliest possible start date. Please send your application to hr@baaboo.com
Job Type: Full-time
Experience:
- E-Commerce: 2 years (Required)
- Customer Support: 2 years (Required)
Language:
- English (Required)