We are looking for a Customer Support Representative (CSR) to join our team and provide exceptional service to our customers. The ideal candidate is a problem-solver with excellent communication skills who can handle customer inquiries efficiently and professionally. You will be responsible for responding to customer concerns, troubleshooting issues, and ensuring customer satisfaction.
Key Responsibilities:
Customer Interaction:
- Respond to customer inquiries via phone, email, live chat, and social media.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and escalate complex issues when necessary.
Problem-Solving & Troubleshooting:
- Identify and troubleshoot product/service issues.
- Guide customers through solutions step-by-step.
- Coordinate with internal teams (technical support, sales, billing) to resolve issues.
Order Processing & Account Support:
- Assist customers with order placement, tracking, and modifications.
- Handle refunds, returns, and exchanges per company policies.
- Update customer records and maintain accurate documentation.
Quality & Process Improvement:
- Provide feedback to improve customer service processes and policies.
- Stay updated on product knowledge and company updates.
- Meet performance metrics such as response time, resolution rate, and customer satisfaction (CSAT).
Required Skills & Qualifications:
✔ Experience: Minimum 1 year Previous experience in customer service, call centers, or support roles preferred.
✔ Communication: Strong verbal and written communication skills in Hindi and English.
✔ Problem-Solving: Ability to think critically and resolve customer issues efficiently.
✔ Tech-Savvy: Familiarity with CRM systems and support tools.
✔ Multitasking: Ability to handle multiple customer inquiries simultaneously.
✔ Empathy & Patience: Excellent interpersonal skills with a customer-first mindset.
Job Type: Full-time
Pay: AED2,500.00 - AED3,500.00 per month
Application Question(s):
- Do you have Sponsor Visa?
- Are you ok to work in Rotational Shifts?
Experience:
- CSR: 2 years (Required)
Language:
- Hindi and English (Required)
Application Deadline: 25/07/2025