At TradeQuo, we are a forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide. As we expand, we are seeking driven individuals to help us meet exciting new challenges.
Join our team in Dubai and become part of a culture that values your contributions and nurtures your professional growth.
You will:
- Provide customer service to clients via live chat, phone call, and email
- Keep clients updated on the status of their requests, providing clear and concise communication
- Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution
- Ensure compliance with market-specific regulatory requirements
- Verify documents submitted by clients within specific regions while adhering to regulatory requirements
- Prepare and interpret reports and documentation
- Attend company seminars to stay up-to-date with the company's business functions and roles
- Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance
- Collaborate with the BD team to develop business strategies aligned with trends & customer needs
- Undertake other ad hoc tasks assigned by the manager
What makes you a great fit:
- Minimum 1 year experience in Customer Service
- Fluent in English and Spanish (native)
- Customer focused and dedicated to providing exceptional service
- Strong ability to communicate effectively
- Proficient in troubleshooting and multitasking
- Self-motivated and reliable with a proven track record of meeting and exceeding expectations
- Can-do attitude and a willingness to learn
Job Types: Full-time, Permanent
Pay: Up to AED5,000.00 per month
Application Question(s):
- What is your nationality?
- What is your expected salary per month (AED)?
- Would you require visa sponsorship to work in Dubai?
- What is your notice period?
- This role requires working on shifts. Are you comfortable with that?
- We kindly request that you complete all the screening questions, as they form an important part of our hiring process. Thank you.
Language:
- Spanish (Required)