Company Description
Your work-life opportunity:
talabat is a global player in the on demand delivery space operating in 9 countries. Our ambition is to build a super app that will enable anyone to get pretty much anything their city has to offer. As Global Head of IT, you will be responsible for the day-to-day management of the IT Team, covering software, hardware, and network equipment and services globally. In addition to having a high sense of self-motivation, this individual must display superior communication, root cause analysis, and issue resolution skills. We expect you to empower our employees by providing them with flexible tools while keeping our operation secure.
We’re a cloud-native company, so we don’t have on-premises data centers, and we expect you to be familiar with a cloud-only approach. You will have complete control over our IT strategy and you’ll help talabat overcome the challenges of being a highly distributed company, with many offices across many cities in 3 continents.
Job Description
Design and implement the IT strategy for the company in conjunction of the Delivery Hero strategy, from device and license acquisition to networking, security, and SSO.
Define an IT roadmap to allow the company to scale as it grows internationally.
Oversee the overall IT budget and provide monthly forecast.
Oversee the IT projects and initiatives.
Operate production systems for VoIP and IVR, Upgrade company internal network to interconnect all headquarters, local offices and tMarts
Closely collaborate with HR and Tech departments.
Automate key processes, like employee onboarding and offboarding, asset management, access admin, among others.
Design and implement an account and permissions management strategy for employees together with the Delivery Hero ETS team
Implement, and enforce a security strategy for the devices of the employees.
Implement the necessary solutions from the IT side that will allow talabat to meet compliance standards like PCI.
Lead POCs of new products that could be useful for talabat.
Lead the evolution of our help-desk service to assist talabat employees with IT issues.
Manage our vendor relationships, acting as an owner in terms of budget allocation and efficiency
Manage a distributed team across the region
Qualifications
Great communication skills, written and spoken in English. Arabic would be a plus.
A lot of flexibility and ability to decide on the go: If you are used to a traditional setting, with everything thoroughly structured, and processes flowing smoothly everywhere - this is not what you will find!
At least 5 years of experience managing an IT team in a mid-size company with distributed offices
Experience deploying endpoint protection software and security policies
Proficiency in at least one programming language and scripting.
Experience with automation and integrations. This is a hands-on role.
Experience with cloud providers such as AWS.
Experience with and deep understanding of IAM/SSO solutions.
Computer Sciences / Engineering / similar university degree