As an Emarati Retail Talent at Lush you bring enthusiasm and passion for the Lush brand through a fresh and authentic customer, staff, and shop experience. You embody all the Essential Components of a Lush retail employee.
Customer Experience
- Offer a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge
- Educate customers on our brand values on the shop floor
- Be adaptable to different customer needs and adjust to varied traffic patterns
- Actively demonstrate products as part of the customer experience
- Using Random Acts of Kindness as explained by your manager to make your customer’s day when you feel they need it the most
- Having a good level of awareness of the shop floor including urgency to help customers and excellent communication with the team
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Team Involvement
- Show up to each shift with a positive attitude and ready to contribute to the team
- Contribute and engage in staff meetings and training sessions
- Be open to change and seek feedback from your team to grow your skills and add value to your shop
- Contribute to an environment where forward thinking, diversity, and inclusion are a part of your team
- Working as a team with everyone in the store, supporting each other and contributing to a vibrant atmosphere with a happy team and customers
- Taking directions and completing tasks as delegated by your management team to ensure the smooth running of the store
Operations and Brand Standards
- Help create and maintain a customer-oriented and inviting shop atmosphere
- Be accurate and efficient on the till and with cash/credit card handling
- Maintain store cleanliness standards by using checklists and merchandise displays as needed
- Stock products display to appropriate levels and rotate stock for freshness
- Act in accordance with the behaviors outlined in lush training and policy materials
- Carry out opening and closing procedures efficiently and to a high standard
- Creating a professional, on brand presence on all social media channels your store uses
- Learning and adhering to the company policies and procedures that are communicated to you
- Merchandising according to the guidelines to create inviting, plentiful displays with fresh testers
Development and Progression
- Using your reviews and monthly one-on-ones to take on board feedback and receive coaching to strengthen your development
- Learning from your team by sharing the best practices and product knowledge
- Taking ownership and responsibility in the store as directed by your management team, once trained and prepared to do so
- Staying up to date with the opportunities available to you in the company, by using internal bulletins and the website for reference
- When appropriate, supporting your management team in recruiting passionate, dedicated staff
Requirements
- UAE national ONLY. (Emirati)
- Must be 18 plus years old of age
- Holding High School / Diploma or Bachelor certificate is a must.
- Excellent communication and interpersonal skills.
- Previous sales experience is an advantage.
- Motivated, proactive, and goal oriented.
- English well spoken.
- Able to submit a Fitness Medical Certificate
- Not having an Active Working Permit
- Should not be self employed
What we offer
- Permanent Contract ( 5 hrs 24 hours per week).
- A supportive team environment where your input and opinion are valued.
- A progressive work environment that celebrates diversity.
- Paid birthday leave.
- A generous discount on LUSH products to keep you smelling and feeling fresh.
- A welcome pack of LUSH products and eco-friendly goodies.
- Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.
- You become eligible for health insurance upon reaching Trainee Manager or Store Manager level.
Job Type: Part-time
Expected hours: 24 per week
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Location:
- Dubai (Required)