Objective:
This position is responsible for supporting the daily execution of key account strategies, ensuring operational accuracy, and contributing to the growth and performance of eCommerce and retail partnerships.
Key Responsibility:
- Act as a point of contact for key eCommerce and retail accounts, providing day-to-day operational support and coordination.
- Collaborate with internal teams to execute marketing campaigns, product launches, and promotional offers based on account-specific needs.
- Assist in tracking and analyzing account performance, including sales, returns, inventory levels, and traffic, to identify trends and areas for improvement.
- Coordinate timely product delivery and service fulfillment in alignment with business timelines and client expectations.
- Maintain accurate records of account activities, contracts, promotions, and performance reports.
- Monitor compliance with brand guidelines and ensure consistency in product listings and content across digital channels.
- Provide input on pricing, stock levels, and customer preferences to support account strategy development.
- Assist in preparing weekly and monthly reports including performance dashboards and KPIs for internal and external review.
- Stay informed on industry trends, competitor activity, and market insights to support account planning and forecasting.
- Work closely with finance and supply chain teams for invoice tracking, payment follow-up, and product availability.
Desired Experience:
- 2–3 years of experience in key account management, sales coordination, or client servicing, preferably within retail or eCommerce.
- Proficient in MS Excel and reporting tools, with strong coordination and communication skills.
- Ability to work collaboratively across teams and manage multiple deliverables with accuracy.
- Bachelor’s degree in Business Administration, Marketing, or related field.