Overview:
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
Located in the lively Barsha Heights district, Grand Heights offers a variety of studios, and one-bedroom apartments suited for short and long-term stays. Coupled with the conveniences of hotel apartment living, we strive to make our guests feel at home. Additionally, premium amenities include our homegrown, award-winning café, pool, spa, and gym, alongside exclusive access to Soluna Restaurants and Beach Club on The Palm Jumeirah.
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Grand Heights Hotel Apartments.
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
Job Description:
- Responsible for doing all preparations before and during the service like preparing tables and polish cutlery.
- Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc.
- Have an extensive knowledge of the menus and other F&B outlets.
- Serving in either conference rooms or other F&B outlets if required.
- Taking orders from the guests, explaining menu and advising the guest on their decision making.
- Liaising with management for advice if required.
- Communicating with the kitchen about the orders and being very clear about special wishes of guests.
- Consistently upselling of food and beverages and making guests aware of the promotions.
- To be aware about the items availabilities.
- If necessary preparing orders like drinks and preparing snacks and breads.
- Serving at parties and reception if required.
- Dealing with the payments and doing closure paperwork if required.
- Serving the guests with all F&B requirements during their stay in an attentive and efficient way.
- Taking reservations, in co-orporation with the supervisor and hostess/host if necessary because of special requests of the guest.
- Responsible for cleaning tasks during and after service.
- Making sure that all the guest areas look immaculate.
- Attending departmental meetings if required.
- Taking feedback from the guests and notifying management about it.
- Sharing ideas for improvement.
- Know the software in the F&B outlets to be able to put in the orders.
- Ensuring the guests receive what they ordered, guest satisfaction is key at all times.
- A minimum of 2+ years experience is essential.
- Preferably experienced in high volume F&B operations.
- Maintains great customer service to all guests.
- Planning and organising tasks, people and supplies.
- Excellent interpersonal and communication skills.
- Quantified experience in food safety and hygiene.
- Advanced customer service skills.