JOB SUMMARY
Main Duties/Responsibilities:
Provide hands-on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests.
Handle guest complaints according to policy.
Opening team leader to ensure table, flowers, mise en place is well prepared.
Assist in training, supervising and disciplining all outlet colleagues.
Possess management ability that ensures a successful handling of the outlets.
Conduct team briefing and training as delegated by the Outlet Manager/assistant.
Perform opening and closing duties as when required ensuring that the outlet will be ready for the business opening.
Take extra initiative to drive revenue, ideas and training needs.
Monitor the stations, sequence of service and efficiency.
Handle inventories directly involved with the operation of the outlet.
Utilize the computer system in ringing, printing and closing checks as well as shift reports.
Handle and report employee and guest accidents.
Requirements
CANDIDATE PROFILE
High school Diploma.
A total of 4-5 years Food and Beverage experience.
2 years minimum in a similar role in a 5 * international environment.
Train the Trainer, Up-selling skills training, HACCP.
Experience working in a multi cultural environment.
Organized and well planned.
Able to work with speed and efficiency throughout maintaining positive attitude.
Basic knowledge in financial aspects of outlet operations.
Knowledge of Micros Point of Sale system.
Able to manage colleagues with friendly and professional manner.