Field Manager - Customer & Technology - UAE

To personally deliver the “Art of Selling” training program, ensure effective implementation of customer experience (CX) initiatives in assigned stores, and support store teams in achieving conversion, satisfaction, and compliance targets through regular observations and coaching.

1. Training Delivery:

• Deliver in-store and regional “Art of Selling” training sessions.

• Ensure store teams understand and apply training content to daily operations.

2. Store Observations:

• Conduct regular store visits to observe and assess team performance.

• Identify gaps in CX execution and provide actionable feedback to store teams.

3. CX Program Implementation:

• Oversee the implementation of customer journey mapping in assigned stores.

• Ensure all CX initiatives are being followed and measured effectively.

4. Feedback Cascading:

• Share actionable insights from VoC and CX metrics with store teams.

• Guide teams on utilizing feedback to improve customer experience and operational performance.

5. Performance Coaching:

• Provide hands-on coaching to store teams to improve conversion, satisfaction, and compliance.