Company Description
Novotel World Trade Centre is currently looking for Food & Beverage Captain plays a crucial role in ensuring the smooth operation of the restaurant, providing excellent service to guests, and promoting a cohesive and productive team environment
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Job Description
- Supervising and coordinating the activities of the F&B service staff, ensuring that service standards are met and maintained.
- Welcoming and seating guests, taking their orders, and providing recommendations on menu items.
- Overseeing the service flow, ensuring timely and efficient delivery of food and beverages to guests.
- Handling guest inquiries, complaints, and special requests in a professional and efficient manner.
- Monitoring and ensuring the cleanliness and organization of the dining area, bar, and service stations.
- Assisting in training and motivating staff to provide exceptional service and uphold the restaurant's standards.
- Collaborating with the kitchen staff to ensure smooth communication and coordination between front-of-house and back-of-house operations.
- Handling cash and credit card transactions, as well as managing guest checks and billing processes.
- Conducting pre-shift meetings to communicate information about menu specials, reservations, and special events.
- Monitoring inventory levels of food, beverages, and supplies, and communicating any replenishment needs to management.
- Assisting with scheduling and staffing decisions to ensure adequate coverage during peak business hours.
- Participating in menu planning and development, providing feedback on current offerings and potential new items.
- Collaborating with the restaurant management team to implement promotions, special events, and marketing initiatives.
- Developing and maintaining relationships with regular guests, providing personalized service and anticipating their needs.
- Assisting with the training and development of new and existing staff members, focusing on enhancing service skills and product knowledge.
- Conducting performance evaluations and providing feedback to staff members to support their professional growth and development.
- Ensuring compliance with health and safety regulations, sanitation standards, and company policies and procedures.
- Handling any other duties as assigned by the restaurant manager or other members of the management team.
Qualifications
- Previous experience in a similar role in a fine dining restaurant or upscale hotel establishment.
- Strong leadership and supervisory skills, with the ability to motivate and train staff effectively.
- Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
- Extensive knowledge of food and beverage offerings, including menu items, ingredients, and preparation methods.
- Ability to work in a fast-paced environment and handle high-stress situations with composure.
- Proficiency in handling cash transactions and using point-of-sale systems.
- Flexibility in work schedule, including evenings, weekends, and holidays.
- A high school diploma or equivalent is typically required, with additional certification or training in hospitality management or a related field being beneficial.
Additional Information
Your team and working environment:
Diverse, young and vibrant team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.