Franchise Hotel - Assistant Reservation Manager

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

About Us

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels.

Your day to day

• Reservations Management

  • Oversee daily operations of the reservations team, ensuring accuracy in bookings, confirmations, and guest correspondence.

  • Manage group and individual reservations, including special requests, VIP arrangements, and long-stay requirements.

  • Ensure all reservations are entered correctly in the system with updated rates, availability, and policies.

  Revenue & Sales Support

  • Support revenue management strategies by monitoring booking pace, market trends, and demand patterns.

  • Assist in maximizing occupancy and revenue through upselling, cross-selling, and promoting packages.

  • Work closely with Sales & Marketing to convert leads, group bookings, and special events.

  Team Leadership

  • Train, guide, and supervise reservations agents to maintain high service standards.

  • Monitor team performance and provide feedback, coaching, and development opportunities.

  • Ensure adherence to company policies, procedures, and brand standards.

  Guest Experience

  • Maintain excellent communication with guests, handling queries, complaints, and special requests promptly.

  • Ensure VIP guests and repeat customers receive personalized reservation service.

  • Support smooth check-in/check-out processes by coordinating with Front Office and other departments.

  Administration & Reporting

  • Prepare daily, weekly, and monthly reports on reservations, cancellations, and room occupancy trends.

  • Ensure compliance with data privacy, payment security, and hotel policies.

  • Provide feedback to management on system improvements and process enhancements.

  
  

What we need from you

• Bachelor’s degree in Hospitality, Business, or related field.

• 2–4 years’ experience in reservations, preferably in a luxury hotel or resort.

• Knowledge of Opera PMS / CRS or other hotel reservation systems.

• Strong communication and customer service skills.

• Analytical mindset with attention to detail.

• Fluency in English (Arabic or Russian is an advantage).

• Leadership skills with the ability to train and motivate a team

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.