About GluCare:
GluCare Integrated Diabetes Center is a pioneering healthcare facility dedicated to redefining diabetes management through cutting-edge technology, AI-driven care, and a patient-centric approach. As part of our commitment to delivering an exceptional patient experience, we are looking for a Guest Relations Executive to be the first point of contact for our patients, ensuring seamless interactions and an outstanding service experience.
Job Summary:
The Guest Relations Executive will play a vital role in welcoming and assisting patients, enhancing overall patient satisfaction, and improving front-desk workflows. The ideal candidate is a warm, professional, and customer-focused individual with experience in hospitality, healthcare, or luxury service industries.
Key Responsibilities:
1. Patient Reception & Hospitality:
- Welcome, greet, and assist new and returning patients with professionalism and warmth.
- Guide patients through the check-in process, ensuring a smooth and stress-free experience.
- Provide essential information about clinic services, appointments, and procedures.
2. Patient Experience & Satisfaction:
- Maintain a high level of patient engagement, ensuring that all guests feel comfortable and well cared for.
- Act as the primary point of contact for patient inquiries and concerns, providing timely and helpful responses.
- Gather patient feedback to identify areas for improvement and enhance service quality.
3. Workflow & Process Improvement:
- Assist in optimizing front-desk operations, reducing wait times, and streamlining patient flow.
- Collaborate with medical and administrative teams to enhance scheduling and coordination.
- Identify gaps in patient experience and propose improvements to workflows and service delivery.
4. Coordination & Communication
- Ensure seamless communication between patients, healthcare providers, and administrative staff.
- Coordinate with the operations team to ensure an efficient and welcoming clinic environment.
- Assist in managing appointment scheduling, follow-ups, and patient reminders.
5. Digital & Administrative Support:
- Utilize digital health tools and the clinic’s electronic medical records (EMR) system to support patient interactions.
- Handle basic administrative duties, such as updating patient records and managing appointment schedules.
Understands, follows and supports all hospital infection control programs to ensure patient and staff safety.
Requirements
Qualifications & Experience:
- Bachelor’s degree in Hospitality, Business Administration, Healthcare Management, or a related field is preferred.
- 2+ years of experience in a guest relations, front-desk, or customer service role, preferably in healthcare, hospitality, or luxury services.
- Strong interpersonal skills with a patient-first mindset.
- Excellent verbal and written communication skills in English (Arabic is a plus).
- Ability to handle multiple tasks in a fast-paced environment with a strong focus on organization and attention to detail.
- Tech-savvy with experience in EMR systems, CRM software, and appointment scheduling tools.