Company Description
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
The person in this role will lead and oversee all aspects of client relationships and delivery of fund administration services to a mix of clients. The role of involves leading/overseeing client integrations, conversions and strategic projects. Working closely with the commercial team as well as stakeholders across the organisation, the individual will contribute to ongoing development, refinement, implementation of and adherence to best practice controls processes and controls in line with the overall mission, culture and values of IQ-EQ.
This is a key role in terms of client relationships and, as such, is expected to include significant client interaction at a senior level (CFO, Director of Finance, Head of Investor Relations), acting as the main contact/ escalation point for several high-profile engagements.
The role holder will be responsible for management of the fund administration delivery team. The role holder will provide leadership and guidance on technical aspects, client relationship, team management and delivery management and will be responsible for developing the skills and abilities of the team members.
The core skills required are having experience in leading teams for successful delivery of projects within a project management framework, demonstrating effective communication skills, having client-facing experience and understanding the fund administration business.
Tasks (what does the role do on a day-to-day basis)
- You will maintain and enhance client relationships by monitoring and developing client service level agreements providing a full service/product offering.
- Leverage existing client relationships to secure new business and assist in the offering of IQ-EQ’s products and services
- In partnership with other stakeholders, facilitate presentations to existing and prospective clients, including system demonstrations
- Identify new areas of growth by understanding the industry and regulatory environment while being sensitive to industry changes and business trends
- Visit clients regularly to evaluate service quality and identify client priorities
- In partnership with the internal departments, oversee the resolution of complex client issues
- Manage, train, and coach assigned team members in the successful implementation of their goals
- Liaise with clients regarding reporting requirements and deadlines, ensuring delivery in an accurate and timely manner
- Ensure continuous risk assessment of current and potential new funds under administration
- Identify issues/concerns and recommend company-wide solutions for any/all high risk projects
- Manage and oversee staffing requirements
- Ensure fluid execution and strategy for work forecasting and allocation
- Actively manage operational risk – monthly reporting on status reports and key development issues to external clients and executive management team.
Qualifications
Applicants should possess (as a minimum):
- A detailed understanding of Private Equity and other close ended fund structures and the fund administration industry
- A detailed understanding of UAE’s regulatory requirements pertaining to funds
- 8-10 years’ experience in fund accounting and a professional degree in accounting or finance
- Knowledge of e-Front and / or Paxus preferred
- Microsoft Office skills apart from focus on Excel skills
Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.