Job Number25133219
Job CategoryHousekeeping & Laundry
LocationJW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
The following are specific responsibilities and contributions critical to the successful performance of the position:
- Answer the Telephone in a courteous and efficient manner, as per Hotel standards.
- Record all incoming calls, requests, tasks and incidents on the log sheet and ensure that they are followed up. To make sure that all guest requests are carried out to the Hotel standards.
- To monitor the movements of the bedrooms throughout the day making sure that the Shift Leaders know which rooms are V.I.Ps or have special requests for them.
- Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.
- To regularly hand back ready rooms to reception to ensure that no guests are waiting for rooms. To ensure any V.I.P or special requirements are provided and are ready for guests on arrival.
- To monitor and check out of order rooms in the computer and ensure that the reason why they are out of order is known.
- Ensure that all discrepancy rooms are monitored, checked and rectified in the computer on an ongoing basis and that the status of all rooms is up dated at all times. Communicate any discrepancies to Front office via a report every 2hours.
- Maintains guestroom history files.
- Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
- Prepare Allocation of Shift Leaders & Housemen and email it out
- Prepare Reports for Shift Leaders – Shift Leader Checklist, Unresolved Traces, VIP’s in house, Floor Housemen Checklist
- Print Reports – Daily Rehearsal, VIP Arrivals, House Status, Unresolved Traces
- Add traces on upcoming reservations for any HK requests for the next 3 days
- Complete Green Room tracking
- Airline Rooms – Follow up Rooms with Shift Leaders, Room Controllers, Room Attendants
- Hand out duty mobile phones and maintain a record.
- Contact Engineering, At Your Service (AYS), or Housekeeping leaders directly for urgent repairs.
- Request preventative maintenance or non-urgent repairs using appropriate method (e.g., Hotline, Guest ware)
- Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.
- Respond promptly to requests from guests, Front Desk, or At Your Service requests.
- Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete.
- Identify room assignments and type of cleaning required for each.
- To maintain a smooth working relationship with staff members of other departments
- To ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to hotel standards To follow the correct procedure for the storage and recording of lost property
- To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical. To be aware of and adhere to the Health and safety Regulations and to ensure that these are complied with at all times.
- Check with the appropriate source (e.g., Housekeeping office, manager/supervisor) for additional assignments throughout the shift
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.