In-Room Dining Order Taker (F&B Service) at InterContinental Residences Dubai Business Bay

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as In-Room Dining Order Taker (F&B Service) and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Take accurate food and beverage orders from hotel guests via phone, in person, or through the hotel's digital platforms (if applicable).
• Provide personalized service, ensuring guests’ needs are met and requests are handled professionally and promptly.
• Be familiar with the in-room dining menu, including specials, and be able to provide guests with information or suggestions as needed.
• Confirm orders with guests to ensure accuracy and completeness, including any dietary restrictions or special requests.
• Relay orders to kitchen and bar staff, ensuring timely and correct preparation of items.
• Accurately input orders into the system and maintain updated records of orders.
• Ensure the correct items, including special requests and modifications, are delivered to the guests’ rooms as per the order specifications.
• Provide exceptional service, addressing any concerns or complaints in a professional and courteous manner, striving for guest satisfaction.
• Work closely with the kitchen, housekeeping, and delivery staff to ensure seamless service.
• If applicable, assist with the processing of payments, including handling cash or credit card transactions.
• Maintain cleanliness and orderliness of the In-Room Dining work area, including all equipment, menus, and supplies.
• Follow all hotel policies and procedures, particularly those related to health and safety, hygiene, and food safety regulations.

Ideally, you should possess some or all the following qualifications and experience:

• High School Diploma or equivalent. Additional hospitality-related education is a plus.
• Previous experience in customer service, preferably in a hotel, restaurant, or similar hospitality setting, is preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy when taking orders.
• Ability to multi-task and prioritize orders in a fast-paced environment.
• Knowledge of food and beverage items and the ability to make recommendations.
• Basic computer skills for order entry and payment processing.
• Ability to maintain professionalism and composure when dealing with challenging situations.
• A friendly, approachable, and customer-focused attitude.
• Ability to stand, walk, and bend for extended periods.
• Ability to lift and carry food and beverage items.
• Comfortable working with food and beverages.
• Fluency in English is required. Knowledge of additional languages is a plus, especially in multilingual environments.
• Must be available to work flexible hours, including evenings, weekends, and holidays as required.
• Adhere to the hotel's grooming and uniform standards.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace. 

We are an equal opportunities employer.