The Key Account Manager is responsible for managing and nurturing relationships with key clients, ensuring their satisfaction and fostering repeat sales. This role involves coordinating communications between clients and the Operations Manager or Cluster Managers to address client needs effectively also overseeing and submitting client wise uptime, repairs and reason to downtime monthly. The Key Account Manager aims to enhance client satisfaction and drive business growth by delivering exceptional service and maintaining strong client relationships.
Key Responsibilities:
Client Relationship Management:
- ● Client Interaction: Serve as the primary point of contact for key clients, managing their interactions and communications.
- ● Client Satisfaction: Ensure high levels of client satisfaction by understanding and addressing their needs and concerns.
- ● Regular Check-ins: Conduct regular check-ins with clients to maintain strong relationships and provide updates on their miners and hosting services.
- ● Feedback Collection: Gather feedback from clients to identify areas for improvement and report this feedback to relevant departments.Coordination and Communication:
- ● Liaison Role: Act as a liaison between clients and the Operations Manager or Cluster Managers.
- ● Issue Resolution: Facilitate the resolution of client issues and concerns by coordinating with the appropriate internal teams.
- ● Service Updates: Keep clients informed about the status of their miners, maintenance schedules, and any operational updates.Sales and Business Development:
- ● Upselling and Cross-Selling: Identify opportunities for upselling and cross-selling additional services to existing clients.
- ● Contract Renewal: Manage contract renewals and negotiations to ensure client retention.
- ● New Business Opportunities: Work with the sales team to identify and pursue new business opportunities with existing clients.
Reporting and Documentation:
- ● Client Reports: Prepare and deliver regular reports to clients, summarizing the status of their miners, performance metrics, and any issues or resolutions.
- ● Internal Reporting: Report on client interactions, satisfaction levels, and potential opportunities or risks to the Chief Sales Officer.
- ● CRM Management: Maintain accurate and up-to-date client information. Strategic Planning:
- ● Client Strategies: Develop and implement account strategies to achieve client retention and growth objectives.
- ● Market Trends: Stay updated on industry trends and client needs to provide proactive solutions and maintain a competitive edge.Preferred Qualifications:
- ● Experience managing key accounts in the IT or data center industry.
- ● Familiarity with data center operations and technology infrastructure.
- ● Proficiency in using Google sheets and Docx.Working Conditions:
- ● Ability to travel to client locations as needed.
- ● Ability to work flexible hours, including evenings and weekends, as needed.
- ● Work in a fast-paced and dynamic environment.Summary of Deliverables: Daily Deliverables:
- ● Client Interaction Logs: Maintain detailed logs of all client interactions and communications.
- ● Issue Resolution Updates: Provide updates on the status of any client issues being addressed.
- ● Client miners status update at respective client sheets / software and Forman : Provide updates and maintain data of client miners and status of all inventoryWeekly Deliverables:
- ● Client Check-in Reports: Summarize the outcomes of weekly check-ins with clients, highlighting any concerns or opportunities.
- ● Internal Reports: Report to the Chief Sales Officer on client satisfaction levels, potential upsell opportunities, and any risks.
Monthly Deliverables:
- ● Client Performance Reports: Prepare detailed reports for clients, including performance metrics, maintenance activities, and any issues or resolutions.
- ● Sales Pipeline Updates: Provide updates on the sales pipeline, including contract renewals, upselling opportunities, and new business prospects.Quarterly Deliverables:
- ● Client Satisfaction Surveys: Conduct and analyze client satisfaction surveys to identify areas for improvement.
- ● Strategic Account Reviews: Conduct comprehensive reviews of key accounts to assess performance and strategize for future growth.Qualifications:
- ● Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
- ● Minimum of 3 years of experience in account management or a similar role, preferably in the IT or data center industry.
- ● Strong communication and interpersonal skills.
- ● Proven ability to manage client relationships and drive sales growth.
- ● Excellent problem-solving and negotiation skills.
- ● Ability to work independently and as part of a team.
Job Type: Full-time