Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
ROLE
As Regional Operations Manager, you are responsible for ensuring the smooth, cost-effective and compliant execution of vessels and terminals operations across the region. You act as a key operational leader, guaranteeing service quality, schedule reliability, and the implementation of CMA CGM’s operational and strategic standards.
You support the Group’s performance ambitions through continuous optimization of port operations, cost control, and stakeholder coordination, while leading and developing a high-performing team.
RESPONSIBILITIES
- Ensure optimal execution of vessel rotations, in line with contractual, operational and service-level commitments.
- Monitor and improve performance KPIs (punctuality, cost efficiency, port call productivity), identifying operational risks and opportunities.
- Supervise port operations, terminal coordination, and husbandry activities, ensuring compliance with CMA CGM policies and local regulations.
- Act as key contact with internal stakeholders (Trade, Logistics, Documentation, Cargo Care, Cost Control…) and external partners (agencies, terminals, pilotage, port authorities).
- Review service provider contracts, ensuring optimal price/performance balance in alignment with Procurement and Cost Control.
- Conduct strategic analyses of port networks and operational models to support regional decision-making and improve competitiveness.
- Propose and implement operational plans, and lead feasibility studies for new services or terminal opportunities.
- Lead and develop the team: set objectives, supervise daily activity, monitor performance, identify training needs, and foster a culture of excellence and accountability.
- OPEX follow-up with extra operation cost optimization for both liner services and regional port coverage.
- Monitor and follow-up on regional KPI ( TS Stocks, Dwell, Terminal performance< port call optimization)
- Maintain strong relationship with internal and external stake holders in the region.
- Education: Bachelor's degree required; Seafarer experience is a plus.
- Experience: Solid experience (minimum 7 years) in container shipping and marine operations, with proven exposure to Lines/port/terminal processes and partner management.
- IT Skills: Proficiency in MS Office suite (Excel, PowerPoint, Outlook) required.
- Languages: Fluency in English (spoken and written) is mandatory.
- Key Competencies:
o Proven skills in operational problem-solving, decision-making, and negotiation
o Customer and results-oriented mindset
o Assertiveness, communication and stakeholder management
o Sound business and financial acumen in a cost-driven environment
Come along on CMA CGM’s adventure !