"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
- Works in close cooperation with the Room Service/ Guest Relation / Front Office and other key service departments.
- Attends regular training session’s team in line with the departmental SOP’s i.e. guest care, product knowledge, telephone manners, entering guest rooms, etc.
- Works as per instructions of the Supervisor and as per duty schedules.
- Ensures proper appearance (condition of uniforms) and grooming at all times.
- Answers the Room Service telephones, if and when required.
- Is knowledgeable of the Room Service menu and can answer guests’ queries.
- Maintains a professional / friendly, yet discrete relationship with the in house guest to ensure their well-being.
- Reports cleanliness and maintenance issues immediately to the Room Service Manager.
- Handles guest complaints as per instructions or refers them to the Room Service Manager.
- Works within the team to prepare all Mis-en-place according to 24 hours service requirements.
- Keeps all occupancy information containing documents under close cover during his work on the floors.
- Ensures no expired minibar items are placed in the room.
- Attends all regular departmental briefings and contributes to open communication within the assigned team.
- Conducts the proper handover from one shift to the other.
- Familiar with the company’s internal policies and safety procedures.
- Helps in other areas of the Hotel if the situation requires.
Qualifications
HACCP:
Full compliance with HACCP standards and certification
EDUCATION AND EXPERIENCE:
Diploma or degree in vocational hospitality, fresher or 1year of experience in 4-5 star Hotel.
Additional Information
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21