Mission :
To drive operational excellence across Washmen & The Finery by taking ownership of high-impact projects, optimizing workflows, and cross-functionally collaborating with internal teams to ensure the business can scale successfully while maintaining service quality and efficiency. Consistently delivering results at a high level.
Key Outcomes:
Project Execution: Deliver on cross-functional, project-based initiatives (customer service, production, logistics, tech, marketing, etc.) from planning to execution within defined timelines.
Process Improvement: Identify inefficiencies and propose solutions to improve operational workflows and customer satisfaction.
Structured Problem Solving: Tackle complex problems by clearly laying out your thinking, assumptions, and plans.
Team Collaboration: Facilitate seamless communication and coordination between stakeholders.
Quality Assurance: Maintain high standards for quality and ensure all operational decisions align with the brand and service expectations.
Scaling Support: Support the operational roadmap as we scale operations and all the challenges that come with it —doubling staff, volume, and capacity—without compromising on quality or performance.
Clear Communication: Present structured approaches and problem-solving strategies clearly to stakeholders, including how decisions are made and implemented.
Accountability: Take complete ownership of assigned responsibilities from end to end.
Reliability in Ambiguity: Be the person the team can depend on when things are unclear or fast-moving.
Requirements:
2-5 years of experience in operations, general management or project management in services or consumer facing industries.
Demonstrated ability to manage multiple projects simultaneously.
Experience working with cross-functional teams and departments.
Exceptional written and verbal communication skills.
Fluent in problem-solving, decision-making, and structured planning.
Comfortable with technology, digital tools, and data-driven decisions.
Proven record of consistent, reliable delivery of work.
Startup or scale-up experience is a major plus.