Outlet Reservation Agent

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.

Job Description

How does your working day look like …

• Handle incoming reservation requests via phone, email, and online platforms promptly and professionally.
• Guide customers through the reservation process, providing accurate information about availability, seating options, and special requests.
• Use the reservation system to record and manage reservations accurately, making necessary updates and modifications as needed.
• Monitor reservation patterns and effectively manage table utilization to maximize seating capacity.
• Provide exceptional customer service by addressing inquiries, concerns, and special requests from guests.
• Assist customers in selecting suitable dining options based on their preferences, dietary restrictions, and special occasions.
• Offer personalized recommendations and suggestions to enhance the overall dining experience for guests.
• Collaborate with the restaurant staff to ensure efficient seating arrangements and minimize wait times for guests.
• Maintain open lines of communication with the kitchen and serving staff to ensure smooth flow of service and timely seating of reservations.
• Manage waitlists effectively, providing accurate wait time estimates and keeping guests informed about their status.
• Build positive relationships with regular customers and cultivate a welcoming atmosphere for new guests.
• Handle guest feedback and complaints professionally, resolving issues promptly and escalating concerns when necessary.
• Stay up to date with restaurant offerings, menus, and promotions to provide accurate information to guests.
• Perform administrative duties such as maintaining reservation records, generating reports, and managing customer databases.
• Assist in the preparation and organization of special events and group reservations.

Qualifications

Your personality counts more than your CV …

• Proven experience in a similar role, preferably in the restaurant or hospitality industry.
• Excellent communication and interpersonal skills.
• Exceptional customer service and problem-solving abilities.
• Strong organizational and time management skills with the ability to handle multiple tasks simultaneously.
• Proficiency in using reservation management systems and software.
• Familiarity with restaurant operations and dining etiquette.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Flexibility to work evenings, weekends, and holidays as required.

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...