Objective:
This position is responsible for acting as the central liaison for patients, ensuring a seamless experience from consultation through to follow-up, while coordinating across departments to deliver exceptional service and operational efficiency.
Key Responsibility:
- Schedule patient consultations, procedures, and follow-up appointments.
- Educate patients about treatment options, procedures, pricing, and packages.
- Coordinate effectively with medical, clinical, and administrative teams to ensure service continuity.
- Address and resolve patient queries, concerns, and feedback to enhance satisfaction.
- Manage patient documentation, including intake forms, treatment records, and follow-up notes.
- Support service awareness and cross-selling of suitable treatments or packages.
- Assist in training staff on patient interaction, service etiquette, and professional conduct.
Desired Experience:
- 2–4 years of experience in patient coordination or customer service, preferably in a healthcare or aesthetics setting.
- Bachelor’s degree in Healthcare Administration, Nursing, Life Sciences, or a related field is preferred.
- Strong communication skills and proficiency in using scheduling or clinic management software.