To provide personalized gaming support by assisting with game-related tasks, strategy building, account management, and technical troubleshooting. The role ensures an enhanced and enjoyable gaming experience by offering guidance, in-game support, and personalized recommendations based on the individual’s gaming needs and preferences.
IMMEDIATE JOINERS PREFERRED.
JOB LOCATION: FUJAIRAH, UAE
QUALIFICATIONS & EXPERIENCES:
- High school diploma or equivalent; higher education in IT, multimedia, or game development is a plus.
- Strong interest and passion for video games across multiple platforms (PC, console, mobile).
- Basic technical knowledge of gaming systems, hardware, and software.
- Good communication skills (written and verbal) in English; additional languages are a plus.
- Supporting gaming consoles (e.g., PlayStation, Xbox, PC).
- Installing, updating, and troubleshooting games/devices.
- Handling accounts, settings, and storage management.
- Supporting VR/AR devices (e.g., PlayStation VR, Oculus).
- Familiar with online stores (PlayStation Store, Xbox Marketplace, Steam).
KEY RESPONSIBILITIES:
- Provide technical support for gaming consoles, including PlayStation, Xbox, and PC, ensuring smooth operation and quick resolution of issues.
- Install, update, and troubleshoot games, gaming devices, and accessories to maintain optimal performance.
- Manage user accounts, game profiles, system settings, and storage, ensuring secure and organized gaming environments.
- Assist players with gameplay guidance, including tips, walkthroughs, strategies, and optimizing in-game performance.
- Set up, maintain, and provide support for VR/AR devices, such as PlayStation VR and Oculus, ensuring compatibility and functionality.
- Guide users in navigating online gaming stores (PlayStation Store, Xbox Marketplace, Steam), including purchases, downloads, subscriptions, and account management.
- Stay up-to-date with new games, updates, patches, and gaming hardware trends to provide accurate and relevant support.
- Respond to player inquiries and issues in a timely and professional manner, maintaining a positive gaming experience.
SALARY & BENEFITS
- Shared accommodation provided
- All meals provided
- Health insurance
- 1 economy ticket per annum
- 30 days paid vacation per annum
- Salary depends on experience
Job Type: Full-time
Application Question(s):
- Are you able to relocate to Fujairah?
- Do you have UAE driver's license?
- Are you able to join immediately?