Position Summary
Why Join Us?Since its founding in Suwon, Korea in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands, managing more than 200 subsidiaries around the world. Samsung Gulf Electronics, established in 1996, serves as the regional hub for Samsung Electronics in the Middle East, headquartered in Dubai, UAE. Over the years, it has played a pivotal role in delivering innovative technologies across the GCC region, including smartphones, home appliances, displays, air-conditioning and enterprise solutions. At Samsung Gulf, we believe in empowering people to lead and drive progress. If you are ready to grow with a global leader, we want you on our team.
Role and Responsibilities
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A Snapshot of Your Day
We are seeking a talented Pre-Sales Technical Manager in our Mobile eXperience B2B Team to bridge the gap between client requirements and the technical capabilities of Samsung’s mobile-enterprise solutions in such a way that the client is “powered by Samsung Enterprise”. The role focuses on enabling the sales team and sales account manager by understanding the technical needs of clients, developing tailored solutions, and ensuring successful scaling/closing of deals in both public and private sectors.
Skills and Qualifications
How You Will Make An Impact
- Technical Subject Matter Expert (SME): Collaborate with sales account managers to understand client requirements and identify technical gaps. Subject matter expert to assure that all client requirements are met according to product/solution specifications and company policies. Responsible for staying on competitive analyses and understanding differentiators between the company and its competitors.
- Solution Development: Design and propose mobile-enterprise solutions that meet the technical specifications and business objectives of clients. Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, and evolving business needs.
- Proposal Support: Assist in creating detailed technical proposals and solutions to client requirements, including implementation plans and cost estimates. Work with sales to ensure that Request for Proposals (RFPs) are responded professionally and according to industry standards.
- Client Engagement: Participate in client meetings to present technical solutions, address concerns, and build trust with stakeholders. Maintain key clients’ technical relationships and ensure client satisfaction
- Project Management: Server as Project Manager for key and major deployments. Provide status reporting of team activities against the department set goals.
- Collaboration: Work closely with internal teams (e.g., sales, product planning, internal research, KNOX services; Samsung Enterprise Technical Support) to ensure solutions are feasible and align with organizational capabilities. Work with Product Management and Marketing to help define / refine sales messages and ensure sales packages are developed and messages communicated to sales team. Expect to also engage with Engage with Head Quarter's Solution and Product Planning Team to ensure competitiveness of solution offerings.
- Post-Sale Support: Provide technical guidance during the implementation phase to ensure smooth project execution and client satisfaction. Training partners and customers on the solution and supporting them in the implementation.
What You’ll Need
- 8-11 years of experience in pre-sales or technical consulting roles, with relevance on enterprise level platforms and mobile-enterprise solutions.
- Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s degree preferred).
- Experience working with both public and private sector clients, particularly in understanding their unique technical requirements.
- Deep knowledge of mobile-enterprise technologies and their integration into client environments. Experience with equivalent EMM/MDM from VMware, Microsoft, Jamf, Citrix, etc.
- Strong understanding of mobile-enterprise technologies and their applications in public and private sectors.
- Proficiency in technical documentation, architecture design, and solution proposal writing.
- Proven track record of developing and presenting technical solutions to clients in complex sales environments.
- Arabic-speaking preferred
Why You’ll Love Working with Us
- Competitive salary and performance-based incentive plan for all levels
- Flexible working hours schedule
- Visa, Top-Tier medical insurance plan and life insurance
- 22 days of paid annual leave plus public holidays
- An additional day off for your birthday!
- Yearly air ticket allowance & monthly parking allowance (if applicable)
- Free Employee Social Clubs (Padel, Korean & Arabic Language Clubs)
- Access to discounts on a wide range of Samsung products
- On-site Cafeteria with free coffee and fruits
- 1 Volunteering Day per year
- Employee Referral Program - We want great talents like you!
- 24/7 access to the Samsung Learning Platform
- A creative, collaborative, and inclusive company culture