Job Description:
The client servicing associate will be responsible for Active & Passive Clients.
Responsibilities under Active Clients:
· Will be involved in the scope of work definition process for every new project.
· Liaising with the technical team to get updates on the progress of the product implementation.
· Maintaining a detailed and accurate record of all client details and communications.
· Communicating with the client on a daily basis regarding the progress of the implementation of the product.
· Be the client representative and liaise with the technical team to ensure the client gets the best value out of the product.
· Ensuring to respond to client queries in a professional and timely manner.
· Providing clients with relevant information on the products and services offered by the company
· Train the client on the product during handover as well as support the client once the product has been handed over.
· Responsible for User Acceptance Testing (UAT), after product implementation has been completed.
· Performing on-site visits to the client.
Responsibilities under Passive Clients:
· Maintaining long-lasting business relationships with clients.
· Visit the clients once a month.
· Maintain constant communication with the client and resolve client queries & issues which will help in developing new business & scope of work.
Preferring Female candidates with Own Visa
Job Type: Full-time
Pay: AED3,000.00 - AED4,000.00 per month
Expected Start Date: 01/08/2025