Company Description
Sofitel Al Hamra Beach Resort
Job Description
- To oversee the Recreation operations, including the Pool and Beach operations, and all guest areas and to personally supervise the above ensuring that the hotel standards and procedures are fully known and followed.
- To ensure appropriate stock level for the smooth run of the Recreation operations and to prepare requisitions accordingly.
- To ensure a proper coverage and supervision of the Recreation facilities at all times.
- To be present in the pool and beach areas during busy periods to welcome and socialize with guests.
- To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To act as a representative of the Management when dealing with guest complaints or if a member of the Recreation team is facing difficulties that she/ he cannot solve on her/ his own.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To call the Spa & Recreation Manager for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints.
- To ensure that all Recreation Heartists are fully trained on all aspects of operations specifically on safety standards and procedures.
- To ensure that all Recreation facilities are thoroughly cleaned, properly set-up and available for use at any given time.
- To implement and follow up the “Focus” and other financial and audit procedures.
- To be aware of all VIPs visiting or staying in the hotel.
- To ensure the proper use of all the recreational equipment and hotel management system and to have a perfect knowledge of the set ups.
- To assign duties and responsibilities to subordinates and to assist them in their duties.