Retail Area Manager

Role Purpose
To acts as a liaison between different Head Office Departments and the various services stations and to supervise the daily operations at assigned service stations and associated site operations in providing full range of retail services available at each site with the objective of optimizing sales and revenues and providing exemplary customer service in line with EMARAT’s policies, procedures and standard operating procedures.  

    Analyze cash flow, cost controls and expenses for each station towards optimum utilization of company’s resources
    Examines activities at all times to improve profitability, reducing wastage and ensure stock losses are kept within industry standard ranges
    Conducts financial prudence in all decisions and monitor variances between actual expenditure and budget
    Reviews and responds to queries related to expenditure reports and provides justification for any budget overspend
    Establishes and obtains Line Manager’s agreement to annual sales target/budget target
    Manages staff activities at each station and monitors the service standard of the Corporation; takes corrective action when required
    Provides ongoing briefing/instructions to staff in order to maintain the Corporation image and ensure all standard operating procedures are followed
    Manages staff appearance and personal hygiene at all stations, including arranging uniform/badges replacement as appropriate
    Follows-up in conjunction with HR on the issuing or renewal of stations’ trade license, retail staff passports, health cards, ID cards, etc 
    Manages and monitors customer service behavior of all internal/external customers
    Carries out on site customer service survey to ascertain satisfaction levels, feedbacks, etc
    Carries out market survey of competitors to ‘benchmark’ behavior and performance
    Investigates any accident/incidents at assigned stations, prepares reports and submits to Line Manager, claim from insurance and follows up with police, courts, etc.
    Carries out regular asset verification during the annual stock check and take appropriate action
    Motivates staff and empowers direct reports by providing the necessary tools and support required to support Section goals and objectives
    Establishes clear direction, prioritizes tasks, assigns and delegates responsibility and monitors workflow
    Provides guidance and ensures that direct reports comply with EMARAT’s policies, processes, practices and systems
    Ensures proper target setting and staff performance management in line with EMARAT performance management guidelines


Education:
Bachelor's degree in business/marketing or equivalent
Experience: 
    A minimum of 4 years' experience within Retail Marketing
    Experience in the Oil & Gas Distribution or FMCG Industry preferred
    Must Have UAE Driving License & Car
 

Emarat is a multi-channel power and energy company with a much-loved network of service stations and fuel depots across Dubai and the Northern Emirates. We meet the day-to-day petrol and LPG needs of millions of people while also helping to keep the engines of Industry running with fleet solutions, aviation fuel and commercial fuel services.

The Emarat brand has earned its reputation for providing great value and high-quality products and services – which is why you can expect the expected, every time.

Our network spans right across the north of the UAE, from Dubai to Ajman, and from Fujairah to Sharjah, plus many other locations in between. Service and quality are incredibly important to us, which is why we are proud to provide our customers with high-quality fuel, lubricants, state-of-the-art car washing facilities, best-in-class terminalling, bulk fuel logistics and great franchise opportunities for ambitious businesses.

Oh, and we also serve superb freshly-ground Arabicca coffee for anybody with a taste for the real thing.

All our colleagues – from the barista to the car mechanic – are fully trained in how to deliver great customer service. We operate ethically and to the highest international and national HSE standards, making sure that employees, customers and business partners are happy and safe at Emarat.