Retail Operations Supervisor

Job Summary

To manage and oversee the day-to-day operations of a luxury perfume showroom, ensuring smooth operational flow, compliance with UAE legal and safety standards, accurate inventory and merchandise handling, and effective team supervision. This role requires a proactive, detail-oriented leader with a strong working knowledge of tenancy contracts, Civil Defence regulations, fire & safety AMCs, and retail showroom operations.

Key Responsibilities

1. Operational Oversight

• Ensure the smooth and efficient operation of the showroom in alignment with brand and corporate standards.
• Liaise with mall management, landlords, and property agents for all showroom-related requirements, including tenancy contract renewals, lease negotiations, and utility concerns.
• Supervise the implementation of standard operating procedures (SOPs) and ensure ongoing compliance across departments.

2. Tenancy, Commercial License, Insurance & Showroom Maintenance Compliance Management

• Manage and monitor tenancy agreements, including lease renewals, documentation, and coordination with landlords, mall management, and legal teams to ensure timely execution and compliance.
• Oversee the renewal and upkeep of the commercial license, ensuring alignment with regulatory requirements and trade name compliance.
• Manage all insurance policies relevant to the showroom, including but not limited to property insurance, fire and safety, public liability, and employee coverage. Ensure timely renewal and documentation.
• Ensure full compliance with UAE Civil Defence regulations by coordinating inspections, obtaining safety certificates, and managing required approvals.
• Supervise and manage all Annual Maintenance Contracts (AMCs) related to fire alarm systems, HVAC, CCTV, pest control, water tank cleaning, and electrical or plumbing works.
• Maintain accurate, up-to-date records of all compliance documentation, including tenancy agreements, trade licenses, insurance certificates, AMC contracts, Civil Defence approvals, and mall-issued circulars.
• Conduct periodic compliance audits to ensure showroom readiness for inspections and adherence to all health, safety, and operational regulations.

3. Inventory & Stock Management

• Supervise accurate receiving, tagging, storage, and display of products in accordance with company standards.
• Monitor stock levels, coordinate replenishments, and manage inter-store transfers to ensure optimal product availability.
• Conduct routine and ad hoc stock takes, resolve inventory discrepancies, and work to minimize shrinkage or loss.
• Collaborate with procurement and warehouse teams for inventory planning and stock optimization.

4. Showroom Merchandising

• Ensure that visual merchandising reflects the luxury brand identity and enhances the customer experience.
• Oversee planogram execution, promotional displays, and seasonal changes in layout or product presentation.
• Work closely with the marketing team to ensure timely execution of in-store campaigns, promotions, and brand guidelines.

5. Staff Supervision & Team Management

• Supervise daily activities of the sales team, cashiers, and support staff within the showroom.
• Develop and manage duty rosters, leave schedules, and shift allocations to ensure adequate coverage.
• Evaluate employee performance, conduct training sessions, and provide coaching in line with brand expectations.
• Promote a culture of excellence, professionalism, and high-level customer service.

6. Administration & Reporting

• Ensure accurate documentation of all operational elements, including tenancy agreements, AMC contracts, maintenance logs, and compliance records.
• Prepare and submit periodic reports on showroom performance, inventory status, and maintenance issues to the Retail Operations Manager.
• Coordinate with finance and administration departments for invoice processing, petty cash reconciliation, and budget tracking.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 3–5 years of experience in luxury retail operations, preferably in perfumes, cosmetics, or fashion.
• Strong knowledge of UAE tenancy laws, Civil Defence procedures, and fire & safety regulations.
• Proven skills in inventory management, merchandising, staff training, and customer service.
• Proficient in POS systems, ERP software, and Microsoft Office Suite.
• Fluent in English; knowledge of Arabic is an advantage.
• Strong leadership, interpersonal, and problem-solving abilities.

Work Environment

• Based in a premium, high-end luxury retail showroom.

Requires flexibility to work during weekends, public holidays, and extended mall hours.

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Important Notice – Read Carefully:

CVs sent without proper role-based experience will be discarded.

Should hold Valid UAE driving license.

Only shortlisted candidates will be contacted within 14 days of posting

If not contacted, your application is considered unsuccessful.

Send your CV to: jobs@alharamainperfumes.com; HR@alharamainperfumes.com

Subject Line: “[Position Name] – Application”

Job Type: Full-time

Pay: AED3,000.00 - AED5,000.00 per month

Ability to commute/relocate:

• Ajman: Reliably commute or planning to relocate before starting work (Preferred)

Application Deadline: 05/09/2025