Company Description
Sofitel Al Hamra Beach Resort
Job Description
- In charge of tidying and cleaning bedrooms, bathrooms and common areas every day, in line with applicable hotel standards and procedures and the rules of safety and hygiene.
- To keep all equipment clean, tidy and well maintained as per the Housekeeping Operations Manual, including proper and secure storage.
- Maintains a thorough knowledge of the hotel, public areas, rest rooms and surrounds layout.
- To have a complete understanding of the different cleaning products and their use.
- To report any damaged or missing items in rooms to the Housekeeping Supervisor for action and follow up.
- To keep all keys signed out in a secure manner and return them at the end of the shift to the Housekeeping Office.
- To hand over to the Supervisor /Asst. Manager Housekeeping all Lost and Found Items with full and detailed information.
- To attend to guests requests courteously and promptly in the course of duty.
- To ensure that all guests enjoy their stay being offered the finest personal service.
- To escort the guests rather than pointing out directions.
- To respect the privacy of the guests (for example, by respecting the "Do not disturb" sign) and the confidentiality of information.
- Takes guests’ behavior patterns into consideration and inform Supervisor/Asst Manager Housekeeping.
- To report any guest comment or complaint.
- Ensures that guest documentation in the rooms is complete and up-to-date.
- To attend a daily line up briefing with the Housekeeping team.
- Sorts and counts dirty linen items before sending to laundry
- Sorts waste.
- Handles hotel equipment, complimentary welcome gifts and room linen with due care.
- Is responsible for cleaning and restocking the trolley every day.
- Keeps the trolley and store room impeccably tidy.
- Ensures that the corridors are kept clean and free of obstacles
- Applies the hotel's security regulations
- Contributes the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).