Room Attendant

Sofitel Al Hamra Beach Resort

• In charge of tidying and cleaning bedrooms, bathrooms and common areas every day, in line with applicable hotel standards and procedures and the rules of safety and hygiene.
• To keep all equipment clean, tidy and well maintained as per the Housekeeping Operations Manual, including proper and secure storage.
• Maintains a thorough knowledge of the hotel, public areas, rest rooms and surrounds layout.
• To have a complete understanding of the different cleaning products and their use.
• To report any damaged or missing items in rooms to the Housekeeping Supervisor for action and follow up.
• To keep all keys signed out in a secure manner and return them at the end of the shift to the Housekeeping Office.
• To hand over to the Supervisor /Asst. Manager Housekeeping all Lost and Found Items with full and detailed information.
• To attend to guests requests courteously and promptly in the course of duty.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To escort the guests rather than pointing out directions.
• To respect the privacy of the guests (for example, by respecting the "Do not disturb" sign) and the confidentiality of information.
• Takes guests’ behavior patterns into consideration and inform Supervisor/Asst Manager Housekeeping.
• To report any guest comment or complaint.
• Ensures that guest documentation in the rooms is complete and up-to-date.
• To attend a daily line up briefing with the Housekeeping team.
• Sorts and counts dirty linen items before sending to laundry
• Sorts waste.
• Handles hotel equipment, complimentary welcome gifts and room linen with due care.
• Is responsible for cleaning and restocking the trolley every day.
• Keeps the trolley and store room impeccably tidy.
• Ensures that the corridors are kept clean and free of obstacles
• Applies the hotel's security regulations
• Contributes the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).