Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
- Ensure that all Guest Rooms are properly cleaned at all times, in line with the hotel’s Standard Operating Procedures for cleaning these areas.
- Ensure health & safety requirements are adhered to, including a personal knowledge of the correct usage of all chemicals used in Housekeeping.
- Ensure records are maintained for linen inventory, uniforms, and other items as applicable.
- Ensure that lost and found articles are processed properly and that the correct logs are maintained.
- Ensure that par levels of linen, towels and uniforms are current, and in line with inventory.
- Follow and recommend measures to minimize all wastage of materials and amenities are used in the department.
- Ensuring security awareness throughout the Hotel, reporting incidents to the appropriate Manager when warranted.
- Ensure VIP requirements are met.
- Ensure all special requests are met, with particular reference to families visiting our resorts with children.
- Ensures any special requests from guests are carried out and delivered on time exceeding guest’s expectations where possible.
- Clean and take care of all working equipment used by himself / herself.
- Report any damage or loss in a guest room immediately after being found.
- Remove room service trays from room & place in service area.
- Make room status reports.
- Report any suspicious person, sleep outs, ‘Do Not Disturbs’ to housekeeping management
Qualifications
- Good interpersonal skills
- Excellent in English communication skills
- Eye for detail
- Previous experience in luxury resorts
Additional Information
- Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
- Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
- During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
- Assist in maintaining a highly motivated and well trained staff
- Open and close shift in accordance with Manager’s Checklist.
- Train, maintain and enforce all Anantara Service Standards
- Properly execute revenue and check control procedures on shift
- Maintain a safe and sanitary work environment for all Associates and guests
- Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
- Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
- Be on the floor during entire meal period and ensure adequate coverage
- Ensure that only a quality product is being served
- Maintain proper Associate uniform standards
- Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
- Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
- Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
- Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
- Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy
- Identify and recommend incentive programs, new ideas, and methods of operation