The company provides free shared bachelor accommodation and transportation.
The candidate should have good experience handling large numbers of key accounts.
Job Purpose:
- Client Management – To ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by receiving incoming calls and Outbound calls in a professional manner.
- Customer Relationship – To provide end-to-end support to customers (walk-ins and phone calls), ensure the availability of committed products, and ensure on-time delivery.
- Customer Retention – Solve customers’ issues related to orders, pick-up, delivery, and quality.
Primary duties and responsibilities:
The ideal candidate is an energetic with good communication skills who can take inbound and make outbound calls in a diligent manner. One who manage, escalate and transfer inquiries and build a never-ending relationship with our customers.
- Answer "incoming or outgoing calls and provide chat support."
- Respond professionally to caller inquiries about product availability, order status, and delivery status.
- Take product reservations in advance and arrange for scheduled delivery.
- Before committing to or delivering products to customers, ensure that they are of the highest quality.
- Ensure timely delivery of products as agreed with customers. In the event of a delay, inform the customers in advance.
- If products are not in stock, make arrangements to purchase them from the company's branches or from other vendors.
- Build constructive dialogues with customers and propose alternate product choices in the event of the non-availability of requested products.
- Follow up with customers regarding order pickup from the head office location.
- Maintain the accuracy of all data and verify the same for all customer services.
- Perform other duties as and when needed.
Job Types: Full-time, Permanent
Pay: AED3,000.00 - AED4,000.00 per month
Education:
- Bachelor's (Required)
Experience:
- Customer Support: 6 years (Required)
Language:
- Tamil (Required)