Senior Store Customer Advisor (Dubai Mall)

JOB CONTENT

To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.

Functional Responsibilities

• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
• Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms and stock areas.
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
• Recruit customers for the database, accurately entering their details on the system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.
  
  

Education, Experience, Functional Skills And Knowledge

Education/ Qualification

• High school qualification
  
  

Experience

• 4 to 6 years retail sales or customer service experience.
  
  

Functional Skills & Specific Knowledge

• Good communication and interpersonal skills
• Pleasant personality and good grooming
• Passion for retail industry
  
  

COMPETENCIES

• Achievement Drive
• Building Relationships
• Empathy
• Influencing
• Serving Customers
• Team Working
• Conceptual Thinking