Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
We are Heartists®
“Heartist®” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.
Life in Pullman
At Pullman, you’ll find social, stylish, and game-changing ways to unleash your athletic energy. Our hotels act as living canvases, designing creative environments shaped around you.
New experiences, new acquaintances, new ideas... discover the world of Pullman.
OUR WORLD IS YOUR PLAYGROUND!
Job Description
Tea Service & Guest Experience
- Provide expert guidance to guests on tea selections, brewing methods, and food pairings.
- Conduct personalized tea tastings and ceremonies to enhance the guest experience.
- Ensure the highest standards of tea preparation, presentation, and service.
- Engage with guests, sharing the history, culture, and benefits of different teas.
Tea Menu Development & Curation
- Curate and maintain an exclusive tea menu featuring premium loose-leaf teas, herbal infusions, and seasonal specialties.
- Source high-quality teas from renowned producers and suppliers.
- Design innovative tea-based beverages, including signature blends, mocktails, and cocktails.
- Collaborate with chefs to create tea pairings for tasting menus and afternoon tea services.
Training & Team Development
- Train and educate hotel staff, including servers and bartenders, on tea knowledge, brewing techniques, and etiquette.
- Develop training materials and conduct workshops for continuous learning.
- Uphold and promote the hotel’s commitment to excellence in tea service.
Operations & Inventory Management
- Manage tea inventory, ensuring freshness, proper storage, and cost control.
- Establish and maintain relationships with tea suppliers and vendors.
- Monitor and maintain brewing equipment, ensuring optimal performance and cleanliness.
- Maintain compliance with health, safety, and sanitation standards.
- Responsible for the Lobby Lounge Operations
Qualifications
Qualifications & Skills:
- Certification as a Tea Sommelier or extensive experience in the tea industry.
- Minimum of 3 years of experience in a fine dining restaurant, luxury hotel, or tea-focused establishment.
- Profound knowledge of global tea varieties, preparation techniques, and cultural traditions.
- Strong sensory evaluation skills and ability to identify nuanced flavors and aromas.
- Excellent communication and storytelling skills, with a passion for guest interaction.
- Ability to train and inspire a team to uphold exceptional service standards.
- Well-organized, detail-oriented, and capable of managing inventory and supplier relations.
- Fluent in English; additional languages are an advantage.