1. Team Supervision:
Manage and oversee a team of 10-12 Sales agents which can also increase upto 25-40 and to ensure daily targets and KPIs are met.
Allocate tasks and schedules to maximize team productivity.
2. Performance Management:
Monitor individual and team performance through regular reports and dashboards.
Conduct performance reviews, one-on-one feedback sessions, and implement improvement plans when needed.
3. Training & Development:
Provide coaching, mentoring, and on-the-job training to team members.
Identify skill gaps and arrange upskilling or refresher sessions.
4. Quality Assurance:
Ensure high-quality customer interactions by monitoring calls, chats, or emails.
Implement quality standards and ensure compliance with call center protocols.
Support team members in solving complex or high-pressure situations.
5. Reporting & Documentation:
Prepare daily/weekly performance reports for upper management.
Document team activities, attendance, escalations, and improvement actions.
6. Process Improvement:
Identify areas of improvement in workflows, tools, or customer interaction methods.
Share suggestions and collaborate with operations to enhance efficiency.
7. Adherence to Policies:
Ensure team members follow organizational policies, schedules, and code of conduct.
Maintain discipline and handle HR-related matters professionally.
Job Type: Full-time
Pay: AED4,000.00 - AED7,000.00 per month