Job description
Technology Government & Regulator Engagement Manager
The role holder will support the UAE & MENAT CIO by working with teams internally and externally playing a critical role in strengthening HSBC MENAT Region’s Technology landscape including strategy execution, Audit, ownership of regulatory portfolio, optimizing UAE, opportunities to realise synergies with the broader super region, communications & reporting, Risk management and other industry best practices (Representing Technology at external forums). Additionally, it involves providing dedicated, forward thinking, strategic support and operational management support to management of cross-GCIO activities across UAE & MENAT.
This role will carry out the following activities:
Government Engagement
- Understanding of the government requirements across the MENAT region
- Ability to understand, analyse and translate into solution various requests/requirements from Government Bodies across the UAE and MENAT region
- Collaborate with internal Technology and business units to develop and implement plans required to fulfil Government requirements.
- Represent the Bank in external bodies on discussion relating to technology risks and resilience challenges (such as UAE Banking Federations and Central Banks)
Strategy Execution
- Ensure adherence and delivery of Business and Technology Strategies
- Support implementation of business strategy by ensuring appropriate alignment with the Technology 8+1 global technology priorities
- Organizational Design activities & People program activities
- Maintain transparency via a robust communication framework
Regulatory Compliance and Reporting
Act as a single point of contact and gate keeper for all regulatory requirements including but not limited to the below:
Act as a single point of contact and gate keeper for all regulatory requirements including but not limited to the below:
- Interpret, implement, and monitor compliance with various Regulators within the MENAT region and industry standards, including but not limited to requirements for cybersecurity, data governance, business continuity, outsourcing and incident management.
- Reporting of Technology key metrics including service management, performance, financials and people
- Accountable for all Technology governance papers for the UAE & MENAT GCIO.
- Participate in regulatory inspections and audits, providing necessary documentation and explanations.
- Track and report on regulatory findings and ensure timely remediation.
Policy & Standards Development
- Participate in the development, review, and update of technology risk management policies, standards, guidelines, and procedures to ensure early engagement and UAE & MENAT requirements are considered.
- Ensure policies are aligned with regulatory and governmental requirements, industry best practices, and the bank's risk appetite.
- Drive awareness and adoption of technology risk and compliance policies across the organization.
Advisory & Training:
- Provide expert advice and guidance to technology and business teams on evolving technologies aligned with the strategy.
- Identify appropriate training and awareness programs on new technologies and cascade best practices to technology teams across the region.
Reporting/Governance:
- Prepare regular reports, dashboards, and presentations for management, risk committees, and the Board (as required).
- Communicate technology risk posture, compliance status, and emerging threats effectively.
Requirements
Experience & Qualifications:
- Bachelor’s degree is REQUIRED in ordered to obtain a work permit and visa.
- Degree in information technology, Computer Science, Information Systems, Business, or a related field is desired. Master's degree is a plus.
- 5+ years of progressive experience in Technology operations, governance, portfolio management, regulatory engagement within the financial services industry.
- Demonstrated understanding of banking operations and technology infrastructure.
- Certifications are an added advantage.
- Excellent analytical and problem-solving skills, with the ability to identify, assess, and articulate complex technology risks.
- Strong understanding of UAE and MENAT Region Government organizations
- Proficiency in risk assessment methodologies and tools.
- Strong experience in leading and coordinating governance papers and forums as well as related activities
- Excellent verbal and written communication skills required in English. A proven ability to communicate effectively and confidently at all levels across the Group and with regulators.
- Strong interpersonal skills and ability to build relationships with various stakeholders across different departments.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- High level of integrity and professional ethics.
- A proactive and curious mindset, with a willingness to learn and take on new challenges in a fast-paced environment.
- Previous experience dealing with UAE & MENAT regulators.
- Acted as the primary liaison for regulatory requirements, driving alignment on key regulations to
- Led portfolio management activities ensuring alignment of investments and initiatives with strategic objectives, allocated budget and timelines.
- Represented Technology at Key Financial and Portfolio governance forums in UAE & MENAT region, covering the financial planning & forecasting of the Technology change portfolio and the execution compliance with HSBC standards.
- Supported the implementation and compliance of the Bank’s project management change framework for Technology teams across the UAE & MENAT region.