Job Title: Telecaller – Healthcare Sector
Location: Dubai
Experience Required: Minimum 1 year in telecalling within the healthcare industry
Education: Bachelor's degree or equivalent preferred
Availability: Immediate joiners preferred
Shift: Day or Rotational (12-hour shift)
Job Summary:
We are seeking an experienced and service-oriented Telecaller for the healthcare sector to manage patient interactions over the phone. The ideal candidate will have prior experience in hospital or clinic-based telecalling and will be responsible for appointment scheduling, follow-ups, and patient support through effective communication.
Key Responsibilities:
- Make outbound calls to patients for appointment reminders, follow-ups, and feedback.
- Answer inbound calls from patients related to services, doctor availability, test reports, or billing.
- Provide clear information about healthcare services, consultations, and procedures.
- Coordinate with doctors, front desk, and medical staff to ensure smooth patient flow and communication.
- Maintain and update patient records, call logs, and follow-up notes.
- Address patient concerns with empathy and professionalism; escalate when needed.
- Assist in basic clerical tasks related to calls and patient communication.
Candidate Requirements:
- Minimum 1 year of experience in telecalling or patient communication in a hospital, clinic, or diagnostic lab.
- Strong communication skills in English and local/regional languages.
- Excellent telephone manners and ability to handle patient queries calmly.
- Familiarity with healthcare systems, appointment software, or hospital workflow.
- Basic knowledge of MS Office and data entry tools.
- Compassionate, patient-focused, and professional attitude.
Note:
Only candidates with prior telecalling experience in the healthcare sector will be considered.
Job Type: Full-time
Pay: AED3,000.00 - AED4,500.00 per month
Application Question(s):
- Are you available on an immediate basis?
Experience:
- Healthcare: 1 year (Required)
Location:
- Dubai (Required)