Royal Smart Limousine (RSL) is Dubai’s premier luxury mobility brand, offering elite ground transportation solutions to high-profile individuals, corporates, and government clients. With a reputation for excellence, innovation, and five-star service, we cater to some of the most discerning travelers in the region.
To support our expanding VIP clientele, we are hiring an experienced VIP Client Concierge with a background in aviation or luxury transportation to deliver personalized, seamless service at every step of the customer journey.
Role Overview
As a VIP Client Concierge, you will act as the first point of contact for our premium customers, ensuring a smooth, luxurious, and coordinated experience from arrival to destination. The ideal candidate brings aviation or transportation industry experience, exceptional attention to detail, and a customer-first mindset.
Key Responsibilities
- Coordinate and manage end-to-end travel logistics for VIP clients—including airport transfers, chauffeur bookings, and special requests.
- Liaise with airline representatives, private jet operators, and hotel concierge teams for seamless client handling.
- Greet and escort high-value clients at airports, hotels, and VIP terminals.
- Provide real-time updates to operations and chauffeur teams to ensure accurate and timely service delivery.
- Handle confidential client information with discretion and professionalism.
- Resolve service issues with urgency, tact, and ownership, maintaining service recovery excellence.
- Support executive and diplomatic protocol for VVIP delegations, events, and high-security transfers.
- Maintain accurate client preferences and service logs for future personalization.
Requirements & Qualifications
- Minimum 3–5 years of experience in a VIP concierge, airline ground services, airport operations, or luxury transportation role.
- Prior experience in aviation (airline, FBO, or private aviation) or 5-star hospitality is essential.
- Excellent interpersonal, communication, and problem-solving skills.
- Fluent in English; knowledge of Arabic or additional languages (e.g., Russian, French, Mandarin) is an advantage.
- Well-groomed, professional appearance and demeanor.
- Able to work flexible hours, including weekends, holidays, and airport shifts.
- UAE driving license is a plus.
Job Type: Full-time
Pay: AED5,000.00 - AED7,000.00 per month