Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
Key Responsibilities:
Guest Service Excellence:
Greet guests warmly, escort them to their table, and ensure their comfort during their dining experience.
Provide detailed menu explanations, offer recommendations, and answer any questions regarding the food and beverage offerings.
Take guest orders accurately, ensuring all special requests and dietary restrictions are noted and communicated to the kitchen staff.
Serve food and beverages promptly, ensuring all dishes and drinks are presented beautifully and meet the resort’s high standards.
Service Operations:
Ensure cleanliness and tidiness of the dining area at all times.
Set up and break down tables for service, ensuring the correct arrangement, settings, and ambiance.
Maintain knowledge of daily specials, promotions, and new menu items to assist guests in making informed choices.
Collaborate with the kitchen and bar staff to ensure the smooth delivery of food and beverages.
Guest Relations:
Address guest inquiries, resolve concerns, and ensure satisfaction during their visit.
Handle guest feedback with professionalism, ensuring any complaints are swiftly addressed and escalated when necessary.
Maintain a professional and courteous demeanor at all times, ensuring guests feel valued and welcome.
Team Collaboration:
Work as part of a team to ensure smooth service flow during busy times.
Assist other waitstaff and management as needed, supporting colleagues to ensure efficient service delivery.
Attend staff meetings, training sessions, and participate in any development programs to enhance your skills.
Health & Safety:
Ensure all health, safety, and hygiene regulations are followed.
Maintain clean workstations and practice safe food handling procedures in line with local regulations.
Upselling & Revenue Generation:
Proactively suggest additional items to guests, including appetizers, wines, and desserts, in order to maximize revenue.
Offer personalized service that enhances the guest experience and encourages repeat visits.
Qualifications
Previous experience in a similar role, ideally in a luxury hotel or fine dining establishment.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.